Privacy Policy

Last updated: July 2026

Kivi Accounting Services Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our bookkeeping, tax, payroll, and related services.

Information We Collect

We may collect personal information you provide directly, such as your name, email address, phone number, mailing address, business details, and financial or tax information necessary to deliver our services. We may also automatically collect limited technical data (such as IP address, browser type, and pages visited) through cookies and similar technologies.

How We Use Your Information

We use your information to provide and administer our services, communicate with you, prepare your financial statements and file your tax returns, process payments, comply with legal and regulatory obligations, and improve our website and service offerings.

How We Share Information

We do not sell your personal information. We may share it with trusted third-party service providers — such as our accounting software, secure client portal, and payment processors — who help us operate our business and are permitted to use your information only to provide those services to us. We may also disclose information to government or regulatory authorities where required by law. Some of these providers may store or process your information outside Canada (including in the United States), where it may be subject to the laws of those jurisdictions.

Consent

By providing your personal information and using our services, you consent to our collecting, using, and disclosing it as described in this policy. Where appropriate, we obtain your consent at the time we collect your information. You may withdraw your consent at any time by contacting us — subject to legal, tax, or contractual requirements that may require us to retain certain information. Withdrawing consent may affect our ability to provide our services to you.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy and to meet legal, tax, and regulatory requirements.

Your Rights

Subject to applicable Canadian privacy law (including PIPEDA), you may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below. You may also withdraw your consent as described above. Our Privacy Officer can be reached at inquiries@kiviaccounting.ca for any privacy question, request, or concern. If we are unable to resolve your concern, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Cookies

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though some features may not function properly as a result.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at inquiries@kiviaccounting.ca or 647-692-4866, Guelph, Ontario.