Support

Frequently asked questions

Everything you need to know about working with Kivi Accounting. Can't find your answer here? We're only a message away.

What services do you offer?
We provide bookkeeping (Advanced Certified QuickBooks Online ProAdvisor), personal and corporate tax preparation, HST/GST/PST compliance, payroll processing, and business advisory support. Whether you're an individual filing your taxes or a small business needing day-to-day bookkeeping, tax, and payroll support, we can help.
How do I get started?
Getting started is easy. Book a free consultation through our Contact page or give us a call. We'll discuss your needs, gather some basic information, and create a plan tailored to your situation. Many clients are onboarded within a few business days, depending on the state of their books.
What makes you different?
With over 8 years of experience and Advanced Certified QuickBooks Online ProAdvisor certification, we deliver careful, dependable work with a personal touch. We explain everything in plain language, run a three-step quality check on every file, and offer transparent pricing with no surprises. You'll always reach a real person who knows your file.
How can I contact you?
Visit our Contact Us page and fill out the form, or email us directly at inquiries@kiviaccounting.ca. We aim to respond to inquiries within one business day. You can also book a free consultation directly from our website.
What's your pricing model?
We offer competitive, transparent pricing based on the scope of work. Personal tax returns start at affordable flat rates, while bookkeeping and corporate services start from our published rates and are confirmed after a quick consultation. A one-time onboarding & setup fee (from $350) applies to engagements that include bookkeeping — standalone personal (T1) or corporate (T2) return filings aren't subject to it. There are no hidden fees — you'll know what to expect before we begin.
Is there a setup fee?
A one-time onboarding & setup fee (from $350) applies to any engagement that includes bookkeeping — all bundled plans and standalone bookkeeping. Standalone personal (T1) or corporate (T2) return filings aren't subject to it.
What's it like to work with you?
We keep things simple and stress-free. You'll have a dedicated point of contact, regular updates on your file, and clear deadlines so things stay on track. Our clients often tell us working with us feels like having a trusted partner, not just an accountant.